Protokel is owned and operated by Clear Persist Ecom, operating under the trade name (handelend onder de naam) Protokel ("Protokel," "we," "us," or "our"), based in the Netherlands.
This Privacy Policy explains what information we collect when you use the Protokel mobile application (the "App"), how we use it, who we share it with, and your rights.
Protokel is a personal peptide protocol tracking and organizational tool for informational and record-keeping purposes only. We do not provide medical advice, diagnosis, or treatment.
Our core principle: We collect only what is necessary to operate the App. We do not sell your data. We do not share your health-related data for advertising purposes.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, do not use the App.
When you create an account, we collect:
We do not collect or store your password. Authentication is handled entirely by Apple or Google.
During onboarding, you may provide:
This information is used to personalize your App experience and is stored in your account.
Information you choose to enter in the App, including:
The App includes an AI assistant powered by Anthropic's Claude API. When you use this feature:
Use of the AI assistant is optional. By sending a message to the AI assistant, you consent to the transfer of that message data to Anthropic's servers in the United States. You can withdraw this consent at any time by choosing not to use the AI assistant feature.
We collect:
Payment information (credit card details, billing address) is never collected or stored by Protokel. All billing is handled by the applicable app store or payment processor (such as the Apple App Store or Google Play Store) and managed through RevenueCat.
We and our service providers may collect limited technical information including:
This data is collected through Sentry and/or Google Firebase Crashlytics to maintain App reliability and fix bugs.
We use your information to:
All health-related data in the App is self-reported by the user. Protokel does not verify, validate, or assess the accuracy of any data entered by users.
The AI assistant provides educational information only and does not constitute medical advice. Protokel bears no liability for decisions made based on data displayed in the App or responses generated by the AI assistant.
Users should always consult a qualified healthcare provider before making medical decisions. For the full medical disclaimer, visit protokel.com/disclaimer.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:
Protokel does not use your personal data for automated decision-making or profiling as defined under Article 22 of the GDPR.
The AI assistant generates responses based on your input, but it does not make decisions about you, your access to the App, or your account. No features of the App produce legal or similarly significant effects based on automated processing of your personal data.
Protokel works with the following service providers:
| Service | Purpose | Data Involved | Location |
|---|---|---|---|
| Supabase | Authentication, database, data storage | Account data, tracking data | EU (Ireland, eu-west-1) |
| Anthropic (Claude API) | AI assistant responses | Message text, peptide context from current session | United States |
| Apple Sign-In | Authentication | Email, name | Apple infrastructure |
| Google Sign-In | Authentication | Email, name | Google infrastructure |
| Apple App Store | iOS subscriptions and billing | Subscription status (no payment card data) | Apple infrastructure |
| Google Play Store | Android subscriptions and billing | Subscription status (no payment card data) | Google infrastructure |
| RevenueCat | Subscription management | Subscription status, purchase metadata | United States |
| Sentry | Crash reporting | Crash logs, device info, app version | United States |
| Google Firebase Crashlytics | Crash reporting | Crash logs, device info, app version | United States |
One or both crash reporting services (Sentry and Firebase Crashlytics) may be active at any given time. Additional payment processors may be used for specific platforms and will be listed in this section when active.
Disclaimer: Protokel is not responsible for the privacy practices of third-party service providers beyond the contractual agreements we maintain with them. We encourage you to review the privacy policies of each service provider independently.
Sub-processor changes: If we add new third-party service providers that process your personal data, we will update this Privacy Policy accordingly. Material changes to our sub-processors will be communicated through the App or via the updated policy at protokel.com/privacy.
Your account and tracking data is stored in the European Union (Supabase, hosted in AWS eu-west-1, Ireland).
Certain data is transferred outside the EU:
These transfers are safeguarded by Standard Contractual Clauses (SCCs) and/or the EU-U.S. Data Privacy Framework where applicable, as implemented by each service provider.
If you access the App from outside the EU, your primary data remains stored in the EU. Data flows to the United States occur only as described above.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:
Notification will include the nature of the breach, the likely consequences, and the measures taken or proposed to address it.
You have the right to:
You can withdraw consent for specific features as follows:
You may also contact us at support@protokel.com to exercise any privacy right.
You additionally have the right to:
You have the right to:
We will respond to all privacy requests within 30 days.
Your account and tracking data is stored for as long as your account remains active.
If you request account deletion (available in the App under Profile):
AI assistant conversations are not stored and require no deletion action.
Crash report data is retained according to the retention policies of Sentry and/or Firebase Crashlytics.
Protokel is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we will delete the account and associated information promptly.
If you believe someone under 18 may have provided us with personal information, contact us at support@protokel.com.
The App does not use cookies, web beacons, or pixel trackers. We do not use any third-party analytics, advertising, or tracking SDKs. We do not participate in cross-app or cross-site tracking.
If Clear Persist Ecom is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any material changes to how your data is used. Continued use of the App after notification constitutes acceptance. You may delete your account before the transfer takes effect if you do not agree.
We may update this Privacy Policy from time to time. The updated version will be available within the App and at protokel.com/privacy with a revised "Last Updated" date. Material changes will be communicated through the App. For material changes that significantly affect your rights or how your data is processed, we will seek your affirmative consent through the App before the changes take effect. Continued use of the App after non-material changes are posted constitutes acceptance of the updated policy.
This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to this Privacy Policy or your use of the App shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.
If you are a consumer residing in the European Union, you retain the right to bring proceedings in the courts of your country of residence in accordance with applicable EU law, including Regulation (EU) No 1215/2012 (Brussels I Recast). Nothing in this Privacy Policy limits your statutory consumer rights under applicable EU or national law, or your right to lodge a complaint with a Data Protection Authority.
For all privacy-related questions, requests, or complaints, you may contact our designated privacy contact person (contactpersoon voor gegevensbescherming):
Clear Persist Ecom, operating under the trade name (handelend onder de naam) Protokel
Email: support@protokel.com
Privacy Policy: protokel.com/privacy
Terms of Service: protokel.com/terms
Medical Disclaimer: protokel.com/disclaimer